Guest Sentiment is Your Most Valuable Asset
Over 97%¹ of prospective hotel and resort guests have consulted online reviews and commentary before deciding to book their stay.
Guest feedback is your most effective tool for seeing your location through your clients’ eyes.
Monitoring incoming feedback, however, remains an unstructured, time-consuming, and inefficient process.
¹ Accor, 2024
The Challenge
- Busy managers don’t have time to read every review.
- It’s often easy to miss recurring patterns before it’s too late.
- Feedback is scattered across dozens of platforms and hard to aggregate.
- Actionable issues routinely get buried under a large volume of reviews.
The Solution
- Convert guest feedback into actionable data.
- Sentima monitors all incoming client sentiment data on your behalf, in real-time.
- Client reviews, comments, and feedback offer a goldmine of valuable insights – enabling you to make better decisions, faster.
How it Works
No one is better suited to respond to customer sentiment than hospitality decision-makers.
Get set up.
We onboard your location onto the Sentima platform and make sure you’re all set.
Sentima runs in the background
Sentima monitors all of your incoming reviews and client feedback in real-time.
Receive regular insights
Sentima analyzes customer sentiment data, provides rich analytics, and flags key insights and action items for you.
Take action
You become a more empowered decision-maker – respond to issues and identify patterns faster.
Boost guest satisfaction
Grow your most valuable asset: guest sentiment.