Terms & Conditions
Effective as of March 15, 2025
Welcome to Sentima AI.
By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using Sentima’s website or platform, you confirm that you are legally eligible to enter into these Terms and agree to comply with them.
If you do not agree with these Terms, please do not use our services.
2. Our Services
Sentima provides tools to help hospitality professionals analyze and act on guest sentiment data. Access to the platform may require an active subscription and agreement with a separate service contract.
We reserve the right to modify or discontinue any part of the service with reasonable notice.
3. Use of the Platform
You agree to:
- Use Sentima only for lawful purposes
- Provide accurate and current information when registering or communicating with us
- Not reverse-engineer, scrape, or interfere with our platform’s infrastructure or code
We may suspend or terminate access if we believe these Terms have been violated.
4. Intellectual Property
All content, branding, software, and intellectual property on the Sentima platform and website are owned by or licensed to us. You may not copy, reproduce, or use our materials without prior written permission.
5. Subscriptions & Payments
If you subscribe to Sentima, payment terms will be detailed in your individual contract. Subscriptions are billed in accordance with that agreement and may be subject to automatic renewal unless otherwise specified.
Late or failed payments may result in service suspension.
6. Privacy & Data
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, store, and protect your data.
By using Sentima, you consent to the data practices described therein.
7. Disclaimers
Sentima is provided on an “as is” and “as available” basis. While we aim to offer a reliable, insightful platform, we make no warranties regarding accuracy, availability, or fitness for a particular purpose.
We are not liable for decisions made based on insights derived from guest sentiment data.
8. Limitation of Liability
To the maximum extent permitted by law, Sentima and its team shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the service.
Our total liability will not in any circumstance exceed the amount paid for services in the previous 12 months.
9. Governing Law
These Terms are governed by and shall be construed in accordance with the laws of England and Wales.
Any disputes shall be resolved in the courts of that jurisdiction.
10. Changes to These Terms
We may update these Terms from time to time. We will post the updated version here and indicate the effective date. Continued use of the platform after changes constitutes acceptance.
11. Contact Us
Have questions about these Terms?